7 Quick Takes: The Website Hosting Drama Edition

I had planned last week to do a 7 Quick Takes sharing our plans for Lent this year. Unfortunately, it never got written because:

— 1 —

Thursday afternoon I typed the web address to log into my WordPress website dashboard and found the website GONE! I got an error saying that the “web address on this server does not exist.” My heart nearly stopped!

— 2 —

For five days I had no access to my site. I had no idea if I would lose all my data or if I would have to re-install WordPress and start all over again.

— 3 —

What happened? Well, there was some kind of problem with the servers at the company I use for my web hosting, Dreamhost. It took them five days to do a file system check and then restore the data. I can’t even begin to tell you how frustrating it was. But then again, as a blogger I’m sure you can imagine!

— 4 —

The most frustrating part? Dreamhost’s lack of communication in regards to the situation. If I was Dreamhost, I would have sent out an email broadcast to the customers letting them know of the issues and that they were taking care of the problem. Letting the customer discovering the problem on their own like I did, just doesn’t seem like good business sense to me.

— 5 —

Not to mention the fact that when I contacted support, I got an automated email with a link to their blog. So it was up to ME to go find out the status of the problem. That was an added annoyance to an already bad situation. If they just had someone at the company take a minute to send out email updates, there would have been less aggravation and frustration on the customer – and I’m guessing I’m not the only Dreamhost customer to feel this way.

And the worse part is that there was NO mention of any compensation or credit to its customers for the hassle and inconvenience they went through. I thought of contacting them and asking them about a possible credit or compensation; but, since they couldn’t think enough of their customers to offer one, I didn’t bother.

— 6 —

Having said all this, I’ve been with Dreamhost for five years and this is the first major issue I’ve had with them. There were a few times I’ve had issues, due to my own fault, and their customer service was awesome. They responded quickly and resolved the issues right away; which is why I think I was so upset in how they handled this situation.

— 7 —

Now, I’m in a quandary. I am seriously considering switching hosting companies when my subscription is over. I’m torn though. I’ve been happy with Dreamhost over the past few years. However, I really feel like the way Dreamhost handled this situation (allowing the sites being down for so long, and lack of communication) is serious enough to switch.

What do you think? Should I stay with Dreamhost or should I switch? What would you do if you were in this situation? And while I’m asking, what hosting company do you use to host your website? How has your experience been with said company? Please, do share your thoughts and experience and wisdom!

For more Quick Takes, visit Conversion Diary!

Simple Catholic Living is up and Running Again – Finally!

You may or may not have noticed that no blog posts have gone out since Ash Wednesday. It wasn’t planned. Oh, NO. I went to log into my WordPress dashboard to write a post on Thursday and IT WAS GONE! I mean gone. It didn’t exist. A frantic email went out to my hosting company, Dreamhost and I learned that their was a problem with their servers that caused my website, along with a lot others apparently, to go down.

For FIVE days my site was down and only came back up yesterday afternoon sometimes.

I can’t even begin to tell you how frustrating it has been. Anyway, everything seems to be back to normal and I didn’t lose any of my date, thankfully. And, I’ll be back to normal posting shortly, including getting the final post of my marriage series up. 🙂