7 Quick Takes: The Website Hosting Drama Edition

I had planned last week to do a 7 Quick Takes sharing our plans for Lent this year. Unfortunately, it never got written because:

— 1 —

Thursday afternoon I typed the web address to log into my WordPress website dashboard and found the website GONE! I got an error saying that the “web address on this server does not exist.” My heart nearly stopped!

— 2 —

For five days I had no access to my site. I had no idea if I would lose all my data or if I would have to re-install WordPress and start all over again.

— 3 —

What happened? Well, there was some kind of problem with the servers at the company I use for my web hosting, Dreamhost. It took them five days to do a file system check and then restore the data. I can’t even begin to tell you how frustrating it was. But then again, as a blogger I’m sure you can imagine!

— 4 —

The most frustrating part? Dreamhost’s lack of communication in regards to the situation. If I was Dreamhost, I would have sent out an email broadcast to the customers letting them know of the issues and that they were taking care of the problem. Letting the customer discovering the problem on their own like I did, just doesn’t seem like good business sense to me.

— 5 —

Not to mention the fact that when I contacted support, I got an automated email with a link to their blog. So it was up to ME to go find out the status of the problem. That was an added annoyance to an already bad situation. If they just had someone at the company take a minute to send out email updates, there would have been less aggravation and frustration on the customer – and I’m guessing I’m not the only Dreamhost customer to feel this way.

And the worse part is that there was NO mention of any compensation or credit to its customers for the hassle and inconvenience they went through. I thought of contacting them and asking them about a possible credit or compensation; but, since they couldn’t think enough of their customers to offer one, I didn’t bother.

— 6 —

Having said all this, I’ve been with Dreamhost for five years and this is the first major issue I’ve had with them. There were a few times I’ve had issues, due to my own fault, and their customer service was awesome. They responded quickly and resolved the issues right away; which is why I think I was so upset in how they handled this situation.

— 7 —

Now, I’m in a quandary. I am seriously considering switching hosting companies when my subscription is over. I’m torn though. I’ve been happy with Dreamhost over the past few years. However, I really feel like the way Dreamhost handled this situation (allowing the sites being down for so long, and lack of communication) is serious enough to switch.

What do you think? Should I stay with Dreamhost or should I switch? What would you do if you were in this situation? And while I’m asking, what hosting company do you use to host your website? How has your experience been with said company? Please, do share your thoughts and experience and wisdom!

For more Quick Takes, visit Conversion Diary!

Comments

  1. Sending my love and thankfulness. Your a blessing to me each and every friday..and every day in between. ((hugs))
    Angela…recently posted…FEARLESS FRIDAYMy Profile

  2. I’ve been with Verve Hosting (http://vervehosting.com/webhosting.htm) for probably 5 years now and I love them. Dreamhost was OK but expensive at the time. Cyberpixels was horrific. The best host ever was Warped.Com who I left when i started using b2 (now WordPress). I just saw that they’re doing unlimited hosting now so I may return.
    jen…recently posted…Got Faith?My Profile

    • SimpleCatholic says:

      Thanks for your input, Jen. I will check out vervehosting.

      When I signed up with dreamhost they were having a special and it was $7.95 a month. I like the unlimited domains and email addresses with Dreamhost, so I hope I can get the same with another host.

  3. How frustrating, Carol! Thanks for sharing your story. I would have responded in the same way. If I were you, I don’t think I would stay with your current provider…
    Ellen Gable Hrkach…recently posted…Sunday Snippets – March 4My Profile

    • SimpleCatholic says:

      Thanks, Ellen. I just need to find one that has all the features that Dreamhost does and isn’t too expensive…

  4. Carol, I use Pin Oak webhosting. They are excellent at advising customers on what is going on and helping us avoid hacking problems, etc. I know nothing about Dreamhost, but here’s the Pin Oak site you can check out for yourself: http://www.pinoak.net/index.php.
    Barb…recently posted…Sunday SnippetsMy Profile

  5. Sorry you went thru all of that. I would switch. I just discovered weebly. It is free but you can upgrade to one with more features. Looks easy. I was thinking of signing up to use for my online retreats. A blogging friend of mine uses it. Just go to weebly.com and check it out.
    Colleen…recently posted…A Mountain-Top ExperienceMy Profile

  6. I can’t imagine–frustrating isn’t the word I owuld use. More like freaked out! I’m on the free dot-com Word Press, so I’m interested in everyone’s perspectives on hosting, too.
    Kathleen Basi…recently posted…Twenty-Seven DaysMy Profile

    • SimpleCatholic says:

      Someone told be that Bluehost was supposed to be really good, so it might be worth checking them out.

      Right now I am writing a list of hosting companies and then going to compare them side by side before I decide…

  7. Complete bummer and I had the same issue with another hosting company – except it took 6 months to figure it out!

    Although it is restrictive to use blogger or wp.com, one benefit is that they will probably not have a system failure that takes down your site for 5 days.

    So, what you give up in control of the look and feel of your site you get back in safety of your data.


    cinhosa…recently posted…Sunday Snippets #7My Profile

    • SimpleCatholic says:

      Six months! Oh my gosh. You’re right, there is a positive on not owning one’s blog but I think I’ll stick with owning mine. I’ve heard of a couple of instances where several people had a site on Blogger, and Blogger took down their sites without warning or explanation. And since a Blogger user doesn’t own his or her blog, Blogger does, it is within their right to do that. So I guess potentially it’s not safe to have a blog either way!

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